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Effective Date: October 12, 2026
Business Name: Mendy’s Decor & Event

1. Introduction

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Mendy’s Decor & Event (“Mendy’s Decor,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, submit an inquiry, request a quote, book our event décor services, or make a payment through our website.

Our website uses Wix, Wix Bookings, Wix Forms, Google Analytics, and Stripe to support our business operations.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing your information for the relevant purpose.

2. Information We Collect

We may collect the following types of personal information.

Personal Identification and Contact Information

• Full name

• Email address

• Telephone number

• Other contact information you voluntarily provide

Event and Booking Information

• Event date, time, and location

• Type of event or celebration

• Estimated guest count

• Event budget and décor preferences

• Design selections, themes, and color schemes

• Photographs, inspiration images, and other materials you submit

• Booking details, contracts, and service selections

Payment and Transaction Information

When you book our services, we may collect information about your invoices, deposits, payments, refunds, outstanding balances, and transaction status.

Payments are processed through Stripe. Stripe may collect payment card details, billing information, contact information, and other information necessary to process transactions, prevent fraud, and comply with applicable requirements.

We may receive transaction confirmations, payment amounts, payment status, and related information needed to manage your booking.

We do not intend to store complete payment card numbers or card security codes directly through our website.

Website Usage Information

When you visit our website, certain information may be collected automatically, depending on your settings and the technologies in use. This may include:

• IP address

• Browser type and device information

• Operating system

• Pages visited and time spent on the website

• Referring websites

• General website traffic and interaction data

We do not intentionally request Social Security numbers or other highly sensitive personal information through our website.

3. How We Collect Information

We collect information through the following methods:

Wix Forms: When you submit an inquiry, request a quote, or complete a contact form on our website.

Wix Bookings: When you request or schedule services, submit booking details, or provide information related to your event.

Direct Communications: When you contact us through email, telephone, text messages, social media, or other communication channels.

Stripe Payments: When you pay an invoice or make a payment through our online payment system.

Google Analytics: When website analytics technologies collect information about how visitors interact with our website, subject to applicable consent requirements and your cookie preferences.

Cookies and Similar Technologies: Through cookies and other technologies used to support website functionality, measure website activity, and improve your browsing experience.

4. Why We Collect Your Information

We collect personal information for the following purposes:

• To respond to inquiries and quote requests.

• To check event date availability.

• To prepare customized décor proposals and estimates.

• To manage bookings, contracts, invoices, and payments.

• To plan and deliver event décor services.

• To communicate about event details, design approvals, scheduling, and changes.

• To send booking confirmations, payment reminders, and service updates.

• To process payments and refunds.

• To provide customer service and resolve concerns.

• To improve our website and services.

• To understand website traffic and visitor behavior through Google Analytics.

• To maintain business records and comply with legal obligations.

• To help prevent fraud and protect our business.

• To send promotional communications where permitted by law and, when required, with your consent.

We collect only the information reasonably necessary for these purposes.

5. How We Store and Protect Your Information

Our website is hosted on Wix.com. We use Wix services, including Wix Bookings and Wix Forms, to manage inquiries, bookings, and client information.

Personal information may be stored in Wix systems, Stripe, our business email, invoicing tools, and other platforms used to operate our business.

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide our services, manage bookings, maintain business records, comply with applicable legal obligations, and resolve disputes.

When information is no longer needed, we take reasonable steps to delete, securely dispose of, or anonymize it, where practicable and legally permitted.

6. How We Share Your Information

Mendy’s Decor & Event does not sell personal information for monetary compensation.

We may share information with third parties when necessary to operate our business and provide our services.

Wix

We use Wix to host our website and support website forms and booking functionality. Information submitted through Wix Forms and Wix Bookings may be processed and stored through Wix's systems.

Stripe

We use Stripe to process payments for our services.

When you make a payment, Stripe may collect and process payment information, billing details, contact information, transaction details, and certain device or technical information.

Stripe may use information to process payments, authenticate transactions, detect and prevent fraud, maintain security, and meet legal or regulatory obligations.

Stripe handles personal information in accordance with its own privacy practices. For more information, please review the Stripe Privacy Policy.

Google Analytics

We use Google Analytics to understand how visitors interact with our website, measure website traffic, and improve website performance.

Depending on our configuration and your cookie preferences, Google Analytics may collect information such as page visits, device and browser details, online identifiers, and website interaction data.

Google's handling of information is subject to its applicable privacy policies and settings.

Other Service Providers

We may share necessary information with service providers who help us manage our business, including email providers, cloud storage services, contractors, delivery providers, and other vendors involved in fulfilling your booking.

We aim to share only the information reasonably necessary for the relevant business purpose.

Legal Requirements

We may disclose information when required by law, in response to valid legal requests, to protect our rights or property, to investigate suspected fraud, or to protect the safety and security of our business or others.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

Third-party providers may process or store information in locations outside your state or country.

7. How We Communicate With You

We may use your contact information to communicate about:

• Inquiries and quote requests

• Booking confirmations and event arrangements

• Contracts, invoices, and payment deadlines

• Design proposals, mockups, and revisions

• Event scheduling, delivery, setup, and other service details

• Customer service and follow-up requests

• Promotional offers, announcements, and marketing communications, where permitted by law

Marketing Communications

You may opt out of promotional emails by following the unsubscribe instructions in the message or contacting us directly.

If we send promotional text messages, you may opt out by following the instructions provided in the message.

Opting out of marketing communications does not prevent us from sending necessary service-related communications about an existing booking, invoice, payment, or contract.

We will obtain consent for marketing communications when required by applicable law.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies through Wix, Google Analytics, and other integrated services.

Cookies are small text files stored on your device that help websites operate and remember certain information.

Depending on the technologies enabled on our website, cookies may be used to:

• Support essential website functions and security.

• Maintain website preferences and settings.

• Support booking forms and other website features.

• Measure website traffic and visitor interactions.

• Analyze website performance.

• Improve the visitor experience.

Google Analytics may use cookies or similar technologies to collect website usage information.

Wix and other third-party applications may also use cookies or similar technologies to support their services.

You can manage cookies through the cookie preference settings available on our website, where provided, or through your browser settings.

Where required by applicable law, we will provide appropriate notice and obtain consent before using nonessential cookies or tracking technologies.

Disabling certain cookies may affect website functionality.

Third-party services may have their own privacy policies and data practices. We encourage you to review those policies for additional information.

9. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and payment services.

We are not responsible for the privacy practices, content, or security of third-party websites.

If you visit an external website or submit information through a third-party service, your information may be handled under that provider's privacy policy.

We encourage you to review third-party privacy policies before providing personal information.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of personal information.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Manage available cookie preferences.

• Request a copy of certain personal information in a portable format.

• Exercise additional rights available under applicable privacy laws.

Certain exceptions may apply, including where we must retain information to comply with legal obligations, maintain financial records, complete transactions, enforce agreements, or resolve disputes.

To exercise an applicable privacy right, please contact us using the contact information in Section 15.

We may need to verify your identity before processing your request. We will respond within the time required by applicable law.

Withdrawing consent does not affect the lawfulness of processing that occurred before your withdrawal.

11. Children's Privacy

Our website is intended for individuals seeking event décor services and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization.

If we learn that we have collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

If you believe a child has submitted personal information through our website, please contact us.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage bookings, maintain business and financial records, comply with applicable laws, enforce agreements, and resolve disputes.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer needed, we will take reasonable steps to delete, securely dispose of, or anonymize it, where practicable and legally permitted.

Some information held by third-party service providers may be subject to their own retention practices and legal obligations.

13. Additional Privacy Rights for Virginia Residents

If you are a Virginia resident, you may have additional rights under the Virginia Consumer Data Protection Act, as amended, if the law applies to our business and the personal information we process.

Depending on the circumstances, these rights may include the right to:

• Confirm whether we process your personal data and access that data.

• Correct inaccuracies in your personal data.

• Request deletion of personal data.

• Obtain a copy of certain personal data in a portable format.

• Opt out of certain processing activities, including targeted advertising, the sale of personal data, or profiling that produces certain legal or similarly significant effects.

Certain exceptions and limitations may apply.

To exercise an applicable right, please contact us using the information below. If we decline a qualifying request, you may have the right to appeal our decision as provided by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, third-party services, or legal obligations.

When changes are made, we will update the effective date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to submit a privacy-related request, please contact us.

Business Name: Mendy’s Decor & Event
Business Location: Virginia, United States
Email: mendysdecoreventplanning@gmail.com
 

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.

Thank you for trusting Mendy’s Decor & Event with your personal information and allowing us to be part of your special celebrations.

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